Skip to main content

Bridging physical and digital sales opportunities with an omnichannel media mix

A purchase begins long before a customer gets to checkout. Along shoppers’ path to purchase, we can connect with them and reinforce our message, no matter where they are — online or in store aisles. In fact, purchases and engagement highly influence each other: 52% of ExtraCare® members make a purchase in store within 48 hours of interacting with CVS.com®.1 The journey is no longer solely digital or physical — it's an omnichannel experience.

a woman with her phone in her hand kneeling looking at a product at a cvs store

Learn more about our fully integrated marketing approach in this video featuring Brendan Rodgers — Lead Director, In-Store.

1. CVS Internal Sales Data 2023. ↑